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Connecting You to What's Next in CX

CCO Sydney 2018 is a unique event experience connecting Customer executives like you to the people, technology and ideas that will supercharge your drive towards customer excellence.

 Through immersive and interactive formats you'll discover how other organisations are tackling high-priority challenges including Digital CX, Employee Experience, Customer Centricity, Artificial Intelligence, Proving ROI and Data Analytics.


Exclusive CEO Interview

Lee Hatton UBank

Lee Hatton, CEO, UBank

Reflecting the importance of customer-centricity in today's marketplace, we are delighted to welcome for the very first time, the CEO of a major Australian company to the stage at CCO Sydney 2018. 

Lee is going to offer her unique insights into customer centricity from a CEO’s perspective, and why exceptional customer experience must be the backbone of every company's strategy and culture. Leading a digital-only bank, Lee is at the forefront of the technological transformation impacting just about every business today.

98% of Speakers New in 2018

200+ Attendees

New Contacts Guaranteed


Meet Our 2018 Speakers

chris brown

Chris Brown

Senior Director, Customer Experience Management, Confirmit

Kylie De Courteney Service NSW

Kylie De Courteney

Chief Customer Officer, Service NSW

Lee Hatton UBank

Lee Hatton

CEO, UBank

Cynthia Krieger Tesla

Cynthia Krieger

Senior Customer Experience Manager, Tesla (US)

Troy Barnes Pizza Hut

Troy Barnes

Chief Customer Officer,, Pizza Hut Asia Pacific

Lee Scales UniSuper

Lee Scales

Chief Customer Officer,, UniSuper

Lisa Pogonoski  BT Financial

Lisa Pogonoski

General Manager, Customer Resolution, Westpac

Lawrence Mitchell SumoSalad

Lawrence Mitchell

Chief Customer Officer,, Sumo Salad

Chris Rawlins, Live Better Community Services

Chris Rawlins

Chief Customer Officer, Live Better Community Services

Bianca Bates Cuscal Limited

Bianca Bates

Chief Client Officer, Cuscal Limited

Samantha Mitchell Coca Cola Amatil

Samantha Mitchell

Chief Digital Officer, Coca-Cola Amatil

Marcus Marchant QBE Insurance

Marcus Marchant

Chief Digital & Innovation Officer, QBE Insurance

Mark Baartse  Showpo

Mark Baartse

Chief Marketing Officer, Showpo

Nick Wenck Work Cover Queensland

Nick Wenck

Chief Strategic Development Officer, WorkCover Queensland

Shelley McDowell CBRE

Shelley McDowell

Director, Customer Experience, CBRE

David Price  Waitemata District Health

David Price

Director of Patient Experience, Waitemata District Health Board (NZ)

Kate Wellard IAG

Kate Wellard

CGU Marketing Director, IAG

Cathal Quinlan  Westpac

Cathal Quinlan

Executive Manager – Service Transformation, Westpac

Tina Morrell  NRMA

Tina Morrell

General Manager, Customer Value Proposition, NRMA

RebeccaBurrows Australia Post

Rebecca Burrows

General Manager Segment Development and Marketing, Australia Post

Rebecca Ullman Canon

Rebecca Ullman

General Manager Service and Support, Canon

Melissa McCarney Mortgage Choice

Melissa McCarney

General Manager, Group Marketing, Mortgage Choice

Yvette Mihelic

Yvette Mihelic

General Manager On Demand Transport (Australasia), Transdev

Sue-Ann Charlton SA Power

Sue-Ann Charlton

General Manager Customer Relations, SA Power

Kelly Slessor Shop You

Kelly Slessor

CEO & Founder , Shop You

Juan de rook  Genesis Energy

Juan de Roock

Group Manager – Digital Connection Delivery, Genesis Energy Ltd (NZ)

Jonathan Weavers   Moët Hennessy Australia

Jonathan Weavers

Customer Marketing and Insights Manager, Moët Hennessy Australia

Kishan Vyas Open Corp

Kishan Vyas

Senior Data Analyst, Data Science, Sunsuper

Simon Stevens QBE Australia

Simon Stevens

Customer & Market Insights Manager, QBE Australia

Cath Drinkwater  City of Gold Coast

Cath Drinkwater

Customer Experience Strategy Manager, City of Gold Coast

Claire Anderson Suncorp NZ

Claire Anderson

Manager, Digital Engagement, Suncorp New Zealand

Scott Newman Wintringham Specialist Aged Care

Scott Newman

Service Delivery Manager - Recreation, Wintringham Specialist Aged Care

Daniel Grey Wintringham Specialist Aged Care

Daniel Gray

Recreations and Lifestyle Programs Manager, Wintringham Specialist Aged Care

Morgana Waters  Allianz

Morgana Waters

Global Head of Inclusion and Employee Experience, Allianz

Adrian Marr Laminex

Adrian Marr

Head of Customer Centricity, Laminex

Amrita Bhattacharyya Suncorp

Amrita Bhattacharyya

Head of Customer Strategy & Experience Design, Suncorp

Simone Roberts Foxtel

Simone Roberts

Head of Data & Analytics Hub , Foxttel

Liam Ward Woolworths

Liam Ward

Head of Digital Transformation , Woolworths

Sweta Priyadarshini  NBN Co

Sweta Priyadarshini

Customer Experience Designer - Customer Experience & Insights, NBN Co

Jenny Ting  Zurich Financial

Jenny Ting

Customer Experience Specialist, Zurich Insurance Company Ltd

Nissanka Janaratne Westpac

Nissanka Janaratne

Digital Advisory & Transformation, Westpac

Vanessa Stewart LION

Vanessa Stewart

Customer Experience Change Lead, LION

Melody Smith QBE Australia

Melody Smith

Business Design Lead, QBE Australia

Lisa Avramis  IAG

Lisa Avramis

Product Delivery Lead/Digital Journey Co-ordinator, IAG

Irfan Ali  Vodafone

Irfan Ali

Master Black Belt Continuous Improvement, Vodafone

Natalie McColl Transport Accident Commission

Natalie McColl

Senior Manager Client Services, Transport Accident Commission

Simon Belousoff BUPA

Simon Belousoff

Personalisation Lead (Digital Transformation), Bupa

David Duan, Fraedom Ltd

David Duan

Principal Data Scientist, Fraedom (NZ)

Rodd Martin Smart Video

Rodd Martin

Founder and CEO , Smart Video Australia

Brad Meehan Strativity Group

Brad Meehan

Managing Director, Strativity Group

Peter Harris Vision Critical

Peter Harris

EVP & Managing Director, Vision Critical

Michael Stelzer Verint

Michael Stelzer

Vice President Australia and New Zealand, Verint

Rod Moynihan Zendesk

Rod Moynihan

Director A/NZ, Zendesk

Robin Meijer Usabilla

Robin Meijer

Senior Customer Success Manager Asia-Pacific, Usabilla

Tim (2)

Tim Charlesworth

Domain Lead, Customer Intelligence Practice, Asia Pacific, SAS

SCA - John Musgrove

John Musgrove

Head of Research, Southern Cross Austereo

John Maczynski Teleperformance

John Maczynski

Executive Vice President, Customer Experience Strategist, Teleperformance


John Harb

Head of Customer Success, MaritzCX


Philippa Cail

Regional Director, MaritzCX

Sharon Melamed matchboard

Sharon Melamed

Managing Director, Matchboard


Rachel Spencer

General Manager, Customer Experience and Commercial, Transdev

Max Bonpain Netcomm Wireless

Max Bonpain

COO, PAC Blockchain


James Sowden

Customer Success Director, MaritzCX


Troy Kusabs

CI Lead, SAS Australia & New Zealand


Kosta Triantafillou

Customer Experience Evangelist, SAP

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David Blakers

Managing Director, MaritzCX APAC


Linda Broady

Advocacy Manager, Foxtel


James Ward

Artificial Intelligence Strategy lead, SAS

sophie giesen

Sophie Giesen

Principal Business Consultant, Genesys


Felix Liao

Head of Analytics Platform, SAS Australia and New Zealand


Ray Greenwood

Domain Lead – Artificial Intelligence & Machine Learning, SAS Australia & New Zealand

View Speakers

Why invest your time?

Keynote Speaker Chief Data Analytics Officer New Zealand

3 Strategic Tracks With Our Biggest Speaker Panel

Bring your whole CX team along to dive in to discussions and case studies specific to their individual priorities. This year we've included 3 dedicated tracks on ROI, DIGITAL CX and DATA & INSIGHTS. With 6 discussion groups and 6 Case Studies in each track, the agenda is jam packed with experts to enable you to come away with tools you can implement immediately.

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CDAO New Zealand Main Conference Room New Zealand

2 Audience-Led C-Suite Panel Discussions

Did you ever have burning questions to ask a CCO or CDO? This is where it gets interesting - we give attendees the chance to lead our CCO and CDO panels, by asking burning questions via our anonymous Corinium event app. You'll have the chance to direct the flow of the conversation and get all your unanswered questions addressed by our expert panel members.
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CDAO New Zealand Networking 9

17 Narrative Driven Case Studies

We’ve all suffered at the hands of death by PowerPoint. Well, we've transformed our track presentation format by eliminating PowerPoint to focus on narrative driven case studies, where speakers will take you on a journey through the power of story telling. Gain first-hand insights into the most insightful CX projects, highlighting both the pitfalls and success each organisation achieved.

View Agenda

2018 Key Themes

Navigate the era of customer obsession and see how to meet growing customer expectations with an organisation-wide customer focus.
Take an in-depth look at how to successfully structure your business case for investment in technology and what metrics are critical in proving ROI.
See why data intelligence is crucial to getting digital right, understanding your customer's relationship with your brand and creating connected experiences.
Learn how to better leverage your data to uncover real customer pain points, drive product innovation and harness the power of AI to drive a higher level of engagement.
View Agenda

What people are saying

  • "..thoroughly enjoyed it... Left the conference motivated and ready to ensure that my organisation is customer centric and customer experience is central"

    Rufaro Matsanga, Customer Experience & Operations Manager, Signet

  • "One of the most illuminating and thought-provoking conferences I've been to in ages, applied some new learnings the next day at work"

    Peter Lemon, Customer Intelligence Manager, Sydney Water

  • "The 2018 agenda looks amazing, definitely one of the best I've seen"

    Kelly Slessor, CEO & Founder, Shop You

What's New in 2018


Live CEO On-Stage Interview
Get the boardroom view of customer initiatives and ask your Qs with our interactive app.

Structured Networking Throughout
New contacts guaranteed with speed-networking, meet-the-speaker, intimate roundtables and discussion groups.

Audience Driven CCO & CDO Panels
We bring the speakers but you dictate the contact with your burning questions.

Largest Speaker Faculty Yet
With 65+ speakers from across industry and government prepare to have your thinking challenged.

No PowerPoint Track Presentations
Appreciate the power to words and story telling in our narrative driven case studies.



Our Supporting Partners

  • confirmit_logo-full
  • SAP_Best_R_grad_blk
  • SAS-Main-Logo-LARGE-2000px-300x124
  • Smart-Video-Personalised
  • Strativity-Logo-Color-300x94-1
  • TP-Main-Logo-tagline
  • Verint_Logo_Blue_RGB_High-Res-300x78
  • With-Transparency_VC_logo_black-300x30
  • Zendesk

CCO Sydney 2017 Event Highlights

Check out the highlights from last year's event

Chief Customer Officer Sydney 2017 was another huge success, with over 60 Speakers and 200 super-engaged attendees. We can't wait to do it again this year and we'd love you to join us for 2 days of new ideas and networking with 200 other curious minds.

Come and Join Us

CCO Sydney is the best event on the calendar to get inspired and make new contacts with the people that can help you drive your CX projects forward. It's also a lot of fun so don't miss out - book your place now!