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Connecting You to What's Next in CX

Customers now expect a certain level of experience as they move throughout their day: Fast, frictionless, personalised. Companies are no longer just competing with their competitors, but with the likes of Uber and Amazon, to deliver brilliant customer experiences.
 
Boasting Australia’s largest ever line up of C-suite customer executives, CCO Sydney 2019 is a strategic roadmap for the new age of customer experience.  
 
The key questions for this year include:
How do you emotionally connect with customers in a highly digitised world?  
How does your customer strategy fully integrate with the rest of the organisation?
How do you reach the next level of brand loyalty and love?
 
We hope you can join Australia’s leading minds in customer experience on how to deliver happiness to tomorrow’s customer.
 

 

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20 C-Suite Confirmed

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5 In Depth Themes

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Real Life Use Cases

Our 2019 Confirmed Speakers

Emma Harrington

Emma Harrington

Chief Customer Officer

The NRMA

Cristina Zanchi

Cristina Zanchi

Chief Consumer Officer

Orange Belgium

Rachael Powell 200

Rachael Powell

Chief Customer, People & Marketing Officer

Xero

Troy Barnes Pizza Hut

Troy Barnes

Chief Customer Officer

Pizza Hut Asia Pacific

Todd Stevenson

Todd Stevenson

Chief Customer Officer and Chief Marketing Officer

Colonial First State

Cambell Holt

Cambell Holt

Chief Customer Officer

Mercer

David Scribner

David Scribner

Chief Customer Officer

Ooh! Media

Paul McCrory

Paul McCrory

Group Industry Director

Facebook

Louise Portelli

Louise Portelli

Chief Customer Experience Officer

MLC Life Insurance

Tania Abbotto

Tania Abbotto

Chief Customer & People Officer

Sportsbet

Bettina Pidcock-1

Bettina Pidcock

Chief Marketing Officer

QBE Insurance

Joshua Walther

Joshua Walther

Chief Customer Officer

Tyro Payments

Jane Francis

Jane Francis

Chief Customer Success Officer

UBank

Maria Loyez

Maria Loyez

Chief Customer Officer,

Volt Bank

James Coyle

James Coyle

Chief Customer Officer

SuperEd

Lexi Airey

Lexi Airey

Chief Executive Officer

Gateway Bank

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2019 Key Themes

Customer Centricity Icon copyFRICTIONLESS CUSTOMER CENTRICITY: Customers are expecting a certain level of experience in everything they do, throughout their day. Fast, frictionless and personalised. Organisations are no longer competing just with industry peers on customer experience, but now with the likes of uber and Amazon. The customer experience lens is product and brand agnostic. This event will examine how companies are planning                 to satisfy customers’ ever increasing exptations.

 

Personalise Icon copyHYPER-PERSONALISATION: Get off the technology rollercoaster and go back to basics to get your CX project off the ground. We will take an in-depth look at how to successfully justify/structure a business case for investment in technology, what metrics are critical in proving ROI and how to design a value proposition that will ensure senior-level buy in.

 

Digital Icon copyDIGITAL CX: Digital transformation, personalisation and omni-channel strategies are some of the buzz words that describe how you interact with your customers digitally. Hear why data intelligence is crucial to getting digital right, understanding your customers’ relationships with your brand and creating truly connected experiences.

 

Data Icon copyDATA & INSIGHTS: Without a sophisticated reporting and analytics capabilities to interpret customer needs, your data is basically useless. See how to leverage your data to uncover real customer pain points, drive product innovation and harness the power of AI to drive a higher level of engagement.

 

Employee Experience Icon copyEMPLOYEE EXPERIENCE: How the link between linking CX and EX is the key to unlocking success. This event will help you engage within all levels of the organisation to ensure you are truly customer centric.

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Our 2019 Supporting Partners

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  • MaritzCX_Logo
  • QPC
  • Reputation
  • Strativity-Logo-Color-300x94-1
  • TP BLACK
  • usabilla
  • Zendesk_Logo-1
  • Zoho Desk-1

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#CCOSydney

Why Invest Your Time?

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Practical, interactive formats

Less waffle, more substance. Through our condensed case studies, interactive round tables, senior level panels and discussion groups, you will be able to take real, practical tips, tools and strategies to apply to your own projects.

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Quick fire showcase

How do you capture customers emotionally in a digital world? For five minutes each, speakers will demonstrate creative and imaginative ways that people have connected with customers. Capturing consumers emotionally - beyond just their data.

Download the Agenda

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More networking than ever!

We have incorporated more interactive networking across the agenda with speed networking, onsite polls, meet the c-suite round tables, discussion groups, and our Casino Evening (22 October). This is the event of the year!

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What's New in 2019

MORE C-SUITE SPEAKERS THAN EVER: 20 C-suite experts from across Australia’s leading organisations

 

BEHAVIOURAL ECONOMIST PERSPECTIVE:  Behavioural economics is another way to say “the study of consistent irrationality.”  This session will show how you can replace processes and structures that fight against human nature with those that take advantage of the way people actually act.

 

MORE CASE STUDIES: We’ve all heard of death by power point. Now we bring you our narrative driven case studies, where speakers will provide insights into their organisation’s CX journey, highlighting the pitfalls and strategies in overcoming them.

 

MEET THE SPEAKERS ROUND TABLES: Have more time with our fantastic speakers during the networking breaks

 

FIRE SIDE CHAT: Totally off the record session with Paul McCrory, Group Industry Director, Facebook. Delegates can ask burning questions.

 

DELEGATE QUICK FIRE SHOWCASE: 5 minutes each – speakers will demonstrate creative and imaginative ways that people have connected with customers. Capturing consumers emotionally – beyond their data.

 

MORE NETWORKING OPPORTUNITIES: We have incorporate more interactive networking across the agenda with speed networking, Meet the C-suite round tables, Casino Evening!

Download the Agenda

What People Are Saying

  • "Want to meet and network with your peers? Want to know what some of the leading experts around the world are up to? Want to learn practical approaches to driving the customer agenda in your organisation? CCO events are the place to be.."

    Amrita Bhattacharyya, Head of Customer Strategy, Suncorp

  • "CCO gave many insights into the challenges and potential solutions for customer professionals in this rapidly changing customer world."

    Shannon Mckay, Head of Customer Engagement, ANZ Bank

  • "A great way to connect like-minded professionals on driving the customer agenda forward."

    Troy Barnes, Chief Customer Officer, Yum

  • "Great event to gain exposure to new ideas and network with CX professionals."

    Amanda Heard, Senior Manager Customer Experience , CBA - CommSec Adviser Services

  • "I thoroughly enjoyed the CCO Sydney it was a great opportunity to meet peers in the field and also hear about how leaders in the industry are addressing the challenges of CX"

    Christopher Douglas, Director of Member Services, Accor Plus

Come and Join Us

CCO Sydney is the best event on the calendar to get inspired and make new contacts with the people that can help you drive your CX projects forward. It's also a lot of fun so don't miss out - Register your Interest now!

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