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Chief Customer Officer Sydney

20 - 21 October 2020

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Discussion Groups

CCO Sydney would not be complete without Corinium's signature Discussion Groups, with delegates citing these sessions as the highlight of their event experience. These intimate breakout sessions enable attendees to gain unrivaled, targeted and focused content in a highly-interactive, engaging and informal format.

For 35 minutes, our Co-Chairs and attendees get to deep-dive into a given topic, share their common challenges and discuss strategies for success, all in an off-the-record, welcoming and relaxing atmosphere. We find that, on average, over 65% of the room contribute to our Discussion Groups.

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25 minute visionary presentations delivered by leading CX executives from a cross-sector of industries. Keynote presentations provide insightful content and define the road-map for analytics in some of today's most iconic organisation's.

Hear what our attendees had to say...

  • "The great thing about the discussion was how easy it was to join in"

  • "We find them so much more inclusive than normal conferences"

  • "The informality leads to a wider range of topics being discussed"

  • "Participants are so much more energised and passionate"

  • "The discussion groups always breed creative and intelligent thinking"

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Panel Discussions

Panel discussions are moderated conversations, featuring a panel of experts sharing their unique experiences on a specific topic. There is also opportunity for Q&A, with the moderator encouraging the participation of the audience in developing a broader perspective in relation to a particular challenge or opportunity.

  • "Want to meet and network with your peers? Want to know what some of the leading experts around the world are up to? Want to learn practical approaches to driving the customer agenda in your organisation? CCO events are the place to be.."

    Amrita Bhattacharyya, Head of Customer Strategy, Suncorp

  • "CCO gave many insights into the challenges and potential solutions for customer professionals in this rapidly changing customer world."

    Shannon Mckay, Head of Customer Engagement, ANZ Bank

  • "A great way to connect like-minded professionals on driving the customer agenda forward."

    Troy Barnes, Chief Customer Officer, Yum

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Hours of Networking

We understand that a lot of the value at our conferences comes from intimate conversations with your peers which may occur outside the remit of the conference agenda. We also appreciate that the richness of the content can leave the mind feeling quite fatigued!

Hence why we have built ample networking into the agenda in the form of roundtables, drinks receptions as well as networking breaks, dinners and lunches - where you can relax with your peers and extract those stories that can help fuel your respective strategy.

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