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Chief Customer Officer Sydney

20-21 October 2020
Our BIGGEST C-Suite Line up to date!!
#CCOSydney

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Meet our 2019 speakers

Lexi Airey

Lexi Airey

Chief Executive Officer, Gateway Bank

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Rachael Powell

Chief Customer Officer, Xero

Maria Loyez

Maria Loyez

Chief Customer Officer, Volt Bank

Marcus Marchant-1

Marcus Marchant

(former) Chief Digital & Innovation Officer, QBE Insurance

Todd Stevenson-1

Todd Stevenson

Chief Member Outcomes Officer, Colonial First State

Louise Portelli

Louise Portelli

Chief Customer Experience Officer, MLC Life Insurance

Cambell Holt

Cambell Holt

Chief Customer Officer, Mercer

Richard Spencer-1

Richard Spencer

Chief Customer Experience Officer, NSW Business Chamber

Allyson Lowbridge

Allyson Lowbridge

Chief Customer Officer, Australian Ethical Investment

Melis Senova

Dr. Melis Senova

Dr Melis Senova, Neuroscientist, thought-leader in human-centred design, and founder, Huddle

Tina Morrell

Tina Morrell

General Manager, Customer Strategy & Experience, the NRMA

Dominic Price

Dominic Price

Head of R&D, Work Futurist, Atlassian

Paul McCrory

Paul McCrory

Group Industry Director, Facebook

Kylie De Courteney Service NSW

Kylie De Courteney

Managing Director, NSW Telco Authority

Jane Francis

Jane Francis

Chief Customer Officer, UBank

David Scribner-1

David Scribner

Chief Customer Officer, Ooh! Media

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Nicole McInnes

Director - Marketing and Commercial, WW Australia & New Zealand

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Gabrielle Dracopoulos

Head of Experience Transformation, Guide Dogs NSW/ACT

Lauren Crawley-1

Lauren Crawley

Head of Marketing & Innovation Babycare, Kimberly-Clark

Eraj Ghafoori

Dr. Eraj Ghafoori

Behavioural Economist - Customer Experience, AustralianSuper

Tom McCann Aon Hewitt

Tom McCann

Principal, Head of Member Experience, Aon Hewitt

Michelle Pascoe

Michelle Pascoe

Founder and CEO, Optimum Operating Procedures and Services Pty Ltd (OOPS)

David Parson

David Parsons

Managing Partner, Ellipsis and Company

Peter Levine

Peter Levine

Commercial Director, QPC

Kate McBean

Kate McBean

Chief Marketing and Strategy Officer, Bigstone Finance

Lee Martin

Lee Martin

Head of Shopper Engagement, Metcash

Azim Esmail

Azim Esmail

CEO and Founder, RewardOps

Marc Bindlechner

Marc Bindlechner

Head of Customer Operations, Big Red Group (BRG)

Micah Yeung Shi Yin

Micah Yeung Shi Yin

Chief Operating Officer – North Asia and Pacific Hub, Eli Lilly and Company

Amanda Herbert

Amanda Herbert

Vice President, Marketing and Communications and Portfolio Strategy, Discovery Inc.

Trevor Doornbos

Trevor Doornbos

Managing Director, Reputation.com (Australia) Pty Limited

Leisa Reichelt.jpg

Leisa Reichelt

Head of Research and Insights, Atlassian

Stephen Brook

Stephen Brook

Stephen Brook, former Media Editor, The Australian, and former Correspondent, The Guardian UK

chris douglas

Chris Douglas

Director of Member Services, Pacific, Accor Plus

Kellie Hackney-1

Kellie Hackney

Leader Northern Region, Zendesk

Brent Alexander-1

Brent Alexander

Manager Workforce Operations - Customer Relationship Centre, Beyond Bank

Charles Thomlinson

Charles Thomlinson

Strategic Account Executive, Zendesk

Susan Jeffery

Susan Jeffery

Director Customer Experience, Service NSW

Maurice Zicman

Maurice Zicman

Vice President of Business Development, ANZ, Teleperformance

Fatemeh Mirzaei

Fatemeh Mirzaei

Director Customer Experience, Schneider Electric

Sisilia Taumoefolau

Sisilia Taumoefolau

Head of Customer Experience, Lux Everyday

Anita Siassios

Anita Siassios

Melbourne Network Lead, CXPA

Rachel Hamlen

Rachel Hamlen

Head of Customer Experience, FairVine

Brad Meehan Updated

Brad Meehan

Managing Director, Strativity Group

Robin Meijer Usabilla

Robin Meijer

Customer Success Lead Asia-Pacific, Usabilla