Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com
QPC is a global contact centre specialist company, focused on enabling our customers to achieve world best practices. We partner with our customers to provide strategies to combine the technology, people and process to ensure the most effective organisation.
Today QPC is a global group with offices in Australia (Sydney, Brisbane, Melbourne and Adelaide), the United Kingdom Sweden, United Arab Emirates, South Africa and North America.
QPC have been providing Contact Centre solutions to the Australian market since 1989.
Reputation.com helps large multi-location businesses monitor and improve their reputation, and optimise customer experience — online and onsite.
Why We’re Different
Experience, scale and industry leadership. We invented the online reputation management category, and we continue to lead the charge with the only proven, unified ORM platform and innovative, customer-driven solutions
Strativity Group is one of the world’s leading customer experience strategy firms. We work with our clients to:
Through research, analysis, design and execution assistance, Strativity help organisations answer the following questions:
Strativity work with global organisations like FedEx, Bank of America, Honeywell, Mastercard and Royal Caribbean plus Australian organisations such as CBA, NAB, AMP, AGL, Australia Post, Johnson & Johnson, SEEK, Thrifty, Super Retail Group, Pearson and Virgin Australia.
Segment is the world's leading provider of Customer Data Infrastructure (CDI). Thousands of companies across 71 countries, including global enterprises like Intuit, 21st Century Fox, and Levis, leverage Segment to collect, clean and connect their first-party data to the applications they need to run their business. Using Segment, companies can innovate the customer experience faster, building trusted relationships with their customers while putting their privacy first. For more information, visit https://segment.com
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.
For four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers.
We are a team of 223,000 passionate people working in 350 sites providing outstanding customer experience from 76 countries in 265 different languages and dialects.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.
Usabilla helps brands like Telstra, iSelect, Skyscanner, Energy Super, Cricket Australia, Toyota and P&O Cruises to improve the performance of their websites, apps, and emails with live user feedback. Our clients utilize our software to stop guessing what users want, and start listening to what they need.
MaritzCX® software and services help ANZ’s leading organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations. For more information about MaritzCX, visit www.maritzcx.com/au
Local Partner – World class customer experience management platform.
Move fast with a local team. Resonate has deep experience in implementing and managing VoC, CEM, NPS and Employee Experience programs. Trusted by some of the largest brands in Australia to deliver customer experience management solutions and operationalize impactful feedback programs.
For more information about Resonate, visit www.resonate.cx
Zoho Desk is an award-winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor. The platform is designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho Desk. It’s customisable, easy to set-up, and can scale to suit your company size. A part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Our website URL is www.csia.com.au.
CX Central is Australia’s most trusted website for contact centre and CX professionals providing articles, guides, podcasts and industry news as well as great resources including an industry events calendar, CX glossary and business directory. Visit CX Central
We’ve also just launched our new CX Connect service, the smart sourcing solution for CX and call centre related products and services connecting you to outsourcers, consultants, technology suppliers and more. Visit CX Connect for more details.
CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help.
From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market.
Since its inception in 2012, Matchboard has served 1500 clients as a trusted, independent source for vendor recommendations in the Customer space.
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Interested in becoming a CXPA member? Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. Sign up to be a CXPA member and receive access to educational webinars, members-only resources, and much more.