Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com
QPC has many years of experience assessing, recommending and implementing change within customer service environments. We believe that fully understanding customer goals and challenges is key to a successful partnership to guide alignment of new and existing people, processes and technologies to fulfil your Customer Interaction Strategy.
QPC was founded in 2002 following the merger of Callscan and Quality Plus, both of whom shared a common heritage in providing world class contact centre solutions dating as far back as 1981.
Today QPC is a global group with offices in the United Kingdom (Head Office), Sweden, United Arab Emirates, South Africa, North America and Australia.
Our focus has been and remains on delivering our customers with services and solutions that improve their engagement with their customers. This is achieved through a focus on voice & multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience. The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform’s advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue. Based in California’s Silicon Valley with ofﬁces in Arizona, Europe and Asia, Reputation.com is funded by the same venture capital ﬁrms that backed Skype, Intuit and Symantec. We’ve assembled a team of top-tier engineers and data scientists, and an award-winning support organization to ensure client success.
RewardOps’ SaaS B2B commerce capability enables the seamless integration of companies looking to procure goods and services with suppliers offering volume pricing.
The platform consists of a universal API that enables rich multi-platform consumer experiences and a management console to administer operations.
Our core capabilities center around personalization, with the ability to customize product availability, pricing, and inventory across user segments.
RewardOps clients integrate our platform into their CRM systems to enhance customer loyalty, employee appreciation, marketing promotions, customer care, and member benefits.
Strativity Group is one of the world’s leading customer experience strategy firms. We work with our clients to:
Through research, analysis, design and execution assistance, Strativity help organisations answer the following questions:
Strativity work with global organisations like FedEx, Bank of America, Honeywell, Mastercard and Royal Caribbean plus Australian organisations such as CBA, NAB, AMP, AGL, Australia Post, Johnson & Johnson, SEEK, Thrifty, Super Retail Group, Pearson and Virgin Australia.
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in over 30 languages. Zendesk is headquartered in San Francisco, and operates worldwide with 17 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Segment is the world's leading provider of Customer Data Infrastructure (CDI). Thousands of companies across 71 countries, including global enterprises like Intuit, 21st Century Fox, and Levis, leverage Segment to collect, clean and connect their first-party data to the applications they need to run their business. Using Segment, companies can innovate the customer experience faster, building trusted relationships with their customers while putting their privacy first. For more information, visit https://segment.com
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.
For four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers.
We are a team of 223,000 passionate people working in 350 sites providing outstanding customer experience from 76 countries in 265 different languages and dialects.
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.
Usabilla helps brands like Telstra, iSelect, Skyscanner, Energy Super, Cricket Australia, Toyota and P&O Cruises to improve the performance of their websites, apps, and emails with live user feedback. Our clients utilize our software to stop guessing what users want, and start listening to what they need.
Synergy has been a trusted advisor to the top 500 companies in Australia since 1999, with hundreds of successful projects across all industries and sizes. We understand the key to growing your business today is to provide a personalised customer experience (CX) and engagement across all communication channels.
For more than 20 years, we have worked alongside organisations to deliver unparalleled expertise and provide continuous support to help our clients flourish in an ever-changing digital world. A highly accredited and experienced team with broad business, technical and integration expertise across a variety of CRM, contact centre, CX and IT disciplines.
Our key capabilities include:
- Customer engagement and communication
- Technology consulting
- Professional services
- System integration and application development
- Managed services
Partnering with the world's leading-edge Cloud-based technology vendors to achieve business goals. With offices in Sydney and Melbourne, and access to a global team of consulting and technical professionals. For more information, please call us on 1300 85 66 96 or visit us at www.synergyes.com.au
Acquia is the open source digital experience company. We provide the world’s most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community - giving our customers the freedom to build tomorrow on their terms. To learn more, visit acquia.com.
MaritzCX® software and services help ANZ’s leading organisations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations. For more information about MaritzCX, visit www.maritzcx.com/au
Local Partner – World class customer experience management platform.
Move fast with a local team. Resonate has deep experience in implementing and managing VoC, CEM, NPS and Employee Experience programs. Trusted by some of the largest brands in Australia to deliver customer experience management solutions and operationalize impactful feedback programs.
For more information about Resonate, visit www.resonate.cx
Zoho Desk is an award-winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor. The platform is designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho Desk. It’s customisable, easy to set-up, and can scale to suit your company size. A part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
Founded in 1997, the Customer Service Institute of Australia is the country’s leading independent customer service organisation. CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of the Institute is to help people see the world through a customer lens.
Our website URL is www.csia.com.au.
CX Central is Australia’s most trusted website for contact centre and CX professionals providing articles, guides, podcasts and industry news as well as great resources including an industry events calendar, CX glossary and business directory. Visit CX Central
We’ve also just launched our new CX Connect service, the smart sourcing solution for CX and call centre related products and services connecting you to outsourcers, consultants, technology suppliers and more. Visit CX Connect for more details.
CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
Matchboard is the smart way to find suppliers to meet your Customer needs. Simply enter your needs for a product or service in our free-to-use website and, presto, get matched with vendors who can help.
From service design consultants to customer feedback platforms, from data hosting and segmentation to omni-channel cloud technology solutions…gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market.
Since its inception in 2012, Matchboard has served 1500 clients as a trusted, independent source for vendor recommendations in the Customer space.
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Interested in becoming a CXPA member? Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. Sign up to be a CXPA member and receive access to educational webinars, members-only resources, and much more.